Skip to content

Complaint System

This interface provides tools for viewing, searching, and managing user-submitted complaints.

complaints

Filtering Tickets

Use the tabs at the top to filter the tickets based on their current status:

  • Pending: Tickets awaiting action.
  • In Progress: Tickets currently being worked on.
  • Resolved: Tickets that have been completed or closed. A count of tickets in this status may be shown next to the tab name (e.g., Resolved 1).
  • Support Staff: Filter by assigned staff if applicable.

The currently active tab is highlighted (e.g., the blue Resolved tab in the image).

Searching and Viewing Tickets

  • Search: Use the search bar (labeled Search complaints by title, category...) to find specific tickets by keywords.
  • Ticket Information: Each ticket is displayed as a card showing key details:
    • Title (e.g., phankha not working)
    • Date Submitted
    • Category
    • Description (partial or full)
    • Status Badge (e.g., the green Resolved badge)
  • View Full Details: Click the View Details button on a ticket card to access the complete information and management options for that specific ticket.

Pagination

If there are numerous tickets, use the controls at the bottom of the list:

  • Items per page: Select how many tickets to display on each page using the dropdown menu.
  • Navigation: Use the arrow buttons (<<, <, >, >>) and the page number indicator (e.g., Page 1 of 1) to browse through the list of tickets.